The Club recently conducted a survey with our Members to better understand what our Members value and want most from their Memberships.
It is really important for us to give Members the chance to provide feedback on their experience to ensure we continue to raise the bar each year and most importantly, listen and act on our Members feedback!
The results are in! Please see below some key insights from our 2016 Member survey:
- 90% Members said their Membership met or exceeded expectations
- Members enjoy the loyalty events and appreciate the acknowledgement of their commitment to the club
- Members would like packs and cards to be delivered in a more timely manner in 2017
- Members enjoy the opportunity to be able to meet the players at Member events, and would love more opportunities to do so.
- Members were not happy that caps were not included in packs in 2016
- 87% of Members intend to renew their Membership in 2017
We asked Members to share the words they thought best described their feelings towards the clubs.
The Roosters Membership team are committed to ensuring the experience for all Members will be greatly improved in 2017. Thanks to the feedback from our Members we will be implementing the following initiatives and MORE in 2017:
- The cap is back! All Members will receive a cap in their 2017 Membership pack.
- Postage included! All Members will have their packs posted in 2017, and you will have a NEW pack tracker to follow your delivery right to your door! VIEW HERE.
- Member packs will be delivered from the first week of November!
- Seat Return or Forward! We know that Members can’t make all games, and in 2017 full season Members will be able to return their seat and receive a credit on their Membership, or forward their seat to a friend to attend the game.
- Discounted Member parking on match days
- A Member Council to give all of our Members a voice to help shape a Membership program that you can be proud of.
We thank all Members that took the time to provide feedback, and we look forward to welcoming you back next Wednesday October 12 when we officially launch Membership for 2017.
REGISTER YOUR INTEREST HERE to be the first to secure a 2017 Membership!