Telstra and the NRL would like to apologise to all users who experienced problems with the NRL Fantasy service yesterday.
We understand that many Fantasy players were unable to log in or register and set up their teams and competitions prior to the first match of the season. Quite simply, this is unsatisfactory.
Your complaints have been heard and they were warranted. An issue like this compromises your team, your league and or your overall strategy.
We have worked hard to fix these issues in a fair way for everyone involved.
As a result, we are proposing a new second NRL Fantasy competition to run side-by-side with the current competition.
What does that mean?
In Round 4 we will launch a second NRL Fantasy competition with the exact same prizes on offer as the original competition! We are offering everyone a second chance to start from scratch and win the major prizes.
If you are registered with us already, you will be automatically added to the second competition.
For those who managed to get their teams in for Round 1, the prizes will be in effect as per normal.
Please note you can still compete in your own leagues against your mates as you always have.
Most head-to-head leagues are set to start from Round 4 so you’ve still got plenty of time to start a league and compete against your mates.
We understand the outage has led to several errors and we’ll supply a FAQ shortly to address the common questions and provide more information in the coming days.
Your feedback is important to us, so please contact us if you have any further issues.
Email: support@fanhub.zendesk.com
Twitter: @FanHubNRL
If you are still continuing to experience issues please contact us via the below links:
NRL Fantasy – https://fantasy.nrl.com/help/index.html#/contacts
Official NRL Tipping - https://tipping.nrl.com/help/index.html#/contacts
